Shipping policy

1. Where we deliver

We deliver to serviceable PIN codes across India through Shiprocket and its courier partners. Enter your PIN code on any product page or at checkout to see if we deliver there, the delivery charge and whether COD is available. We don't ship outside India yet.

2. Delivery charges

• Orders of ₹499 and above: free delivery.
• Orders below ₹499: a delivery charge based on your PIN code, shown at checkout before you pay.
• Prepaid orders get an extra 5% off. Cash on delivery has no extra fee.

All prices are MRP, inclusive of GST. There are no hidden charges at the door.

3. When it ships and when it arrives

We pack and hand your order to the courier within 1 to 2 working days (Monday to Saturday, except public holidays). Most orders then arrive in 3 to 7 working days. Metro cities are usually quicker; the North East, Jammu and Kashmir, Ladakh, the Andaman and Nicobar Islands and Lakshadweep can take up to 10 working days.

These are estimates. Festivals, heavy rain, strikes and other things outside our control can cause delays, and we'll keep you posted if that happens.

4. Cash on delivery

COD is available on most PIN codes and checkout tells you if yours is one of them. We confirm COD orders with a one-time code sent to your phone before we ship. You can pay the delivery partner in cash or by UPI.

We may limit COD on high-value orders or for phone numbers with repeated refused deliveries.

5. Tracking

As soon as your order ships we send you a tracking link on WhatsApp or SMS and by email. You can also check the status any time on Track your order.

6. Address and delivery attempts

Please give a complete address, the right PIN code and a phone number that's reachable. You can change the address only before the order ships.

The courier usually tries to deliver up to 3 times and may call you. If delivery fails because the address was wrong or nobody could take the parcel, it comes back to us. We can reship it once you confirm the details (the delivery charge applies again on orders below ₹499), or refund a prepaid order minus the shipping charge for both ways.

7. Damaged or tampered parcels

If the parcel looks damaged or opened when it arrives, please don't accept it, or record an unboxing video if you do. Tell us within 48 hours of delivery and we'll replace or refund under our Returns, refunds and cancellations policy.

8. Invoice

A GST invoice is emailed to you and is also available in your account under your order.

9. Questions

Email [Add: Support email] or WhatsApp [Add: Support phone / WhatsApp] (Monday to Saturday, 10 am to 6 pm, except public holidays).