Returns, refunds and cancellations

1. Cancelling an order

You can cancel any time before we ship. Email [Add: Support email] or WhatsApp [Add: Support phone / WhatsApp] (Monday to Saturday, 10 am to 6 pm, except public holidays). Share your order number and we cancel it. Prepaid orders get a full refund to the original payment method.

Once the order has shipped it can't be cancelled. You can refuse the parcel at the door instead. For a prepaid order we refund you after the parcel reaches us, minus the shipping charge for both ways. For a COD order you pay nothing, but if COD parcels are refused again and again we may switch off COD for that phone number.

We may cancel an order ourselves if an item is out of stock, the price shown was clearly wrong, the address can't be served, or the order looks fraudulent. If you had already paid, you get a full refund.

2. Wrong, damaged, faulty or missing items

If something isn't right when your parcel arrives, tell us within 48 hours of delivery with:

• your order number,
• clear photos of the socks, the pack and the shipping label, and
• an unboxing video from the moment you open the sealed parcel. It isn't compulsory for every claim, but for a missing item or a tampered parcel we can only take up the claim with the courier if we have one.

Once we confirm the problem we arrange a free pickup and send you a replacement, or a full refund if you prefer or if the item is out of stock. You don't pay any shipping for this.

If the outer parcel looks torn, wet or tampered with at delivery, please refuse it or note it with the delivery partner, and tell us the same day.

3. Size exchanges

Ordered the wrong size? Check the Size guide, then ask for an exchange within 10 days of delivery. To be exchanged, the socks must be:

• unworn and unwashed,
• in their original pack, with the hang tag and labels attached, and
• complete: a 3-pack gift box comes back as the full box with all 3 pairs.

The first size exchange on an order is free: we pick it up and ship the new size at no cost. If the size you want is out of stock, we refund you instead.

4. What we can't take back

Socks are worn next to the skin, so we don't accept returns for:

• a change of mind, or not liking the colour or design (the photos show the real product, though screens can make colours look a little different),
• socks that have been worn, washed or damaged after delivery,
• items without their original pack and tags,
• requests made after the time limits above, and
• free gifts that came with an offer.

5. How returns and exchanges work

• Ask: Email [Add: Support email] or WhatsApp [Add: Support phone / WhatsApp] (Monday to Saturday, 10 am to 6 pm, except public holidays). Send your order number, what went wrong and photos.
• Approval: we reply within 1 working day.
• Pickup: our courier partner picks up the parcel within 2 to 4 working days. Pack it as you received it. If reverse pickup isn't available at your PIN code, we'll ask you to send it by courier and, where the mistake was ours, refund what you paid for that courier.
• Check: we check the returned item within 2 working days of receiving it. If it doesn't meet the conditions above, we send it back to you and tell you why.

6. Refunds

• Prepaid orders (UPI, cards, net banking, wallets): we refund to the same payment method within 2 working days of approving it. Your bank or app usually shows it within 5 to 7 working days.
• Cash on delivery orders: we refund to a UPI ID or bank account that you give us, within 2 working days of approving it. We'll never ask for your UPI PIN, OTP or card details to send a refund.
• Prefer store credit instead? Just ask, and we add it to your account right away.

We refund the amount you actually paid for the returned item, after any coupon, prepaid discount or pack offer, as shown on your invoice. Shipping charges are refunded only when the mistake was ours.

If you haven't received a refund in the time above, check with your bank first, then write to us and we'll share the transaction reference.

7. Fair use

We want this to stay simple for everyone. We may decline a claim if it doesn't match what we see in the photos, video or returned item, or if an account makes repeated claims that look like misuse.

Nothing here takes away your rights under the Consumer Protection Act, 2019. If you aren't happy with how we handled your request, contact our grievance officer.